Bottomless cesspits of idiocy should not be businesses, they should be hurled into the sun
January 22nd, 2008 by artemisIn the past I may or may not have ranted about the determined stupidity of my ISP, which incidentally if anyone wanted to know, is Bulldog. If I haven’t written anything down, it is probably because I have been seething too much with rage and frustration to actually commit to using words which might limit my emotions to merely “disgusted fury”.
The actual broadband and phone service itself is almost always satisfactory. It is merely absolutely everything around said service that is utterly and completely pants. For example, I had to set up a direct debit with these people 7 times, the first three of which resulted in one payment going out successfully and then all the details disappearing, two of which didn’t work at all, one of which had 3 months worth of successful payments before vanishing off the face of the earth, and the last of which finally, mercifully, has worked for the last year. Except of course, for the time when they randomly cut me off, presumably because paying 4 bills in a row is suspicious behaviour.
Alas it was pretty much obligatory to pay by direct debit, because when I tried to pay by credit card this was not possible approximately 95% of the time because their system was down. Their system only seemed to be up at random moments of celestial import, like when a full moon falls on the second tuesday of the month. or when a partial solar eclipse was in progress.
I wouldn’t mind so much except for the blatant, badly executed lying. For example, the below conversation:
Me: Hello, you appear to have cut off my phone and internet with no warning whatsoever.
Indian chick: We sent you out an email to inform you madam
Me: You sent me an email, to tell me you had cut off my internet access?
IC: Yes madam
Me: Do you see anything wrong with that statement? Like the fact that my receipt of the email might involve the internet in some way? Besides which, you haven’t sent me an email, because I was able to check it from work and I haven’t received anything.
IC: Well madam we have also sent you a letter
Me: Assuming that I have not received that either, which I haven’t, since you cut it off today, which is a sunday, can you tell me why that is?
IC: There is an overdue bill
Me: But I have a direct debit, its been working for months
IC: Well there is an overdue bill madam, would you like to pay it?
Me: Yes! I would! Please take my money.
—-Ensuing bill stuff and assurances that connection will be restored within 3 working days—-
…..
—-Ten working days and one trip to sweden later—-
Me: Hello, you appear to have either cut off my phone and internet again, or not restored it.
IC: Yes madam there is an unpaid bill on that account and it is blocked.
Me: no there isn’t, because despite your failure to take my direct debit, I paid you 2 weeks ago by credit card, and the money is gone from my account, so there is no outstanding bill.
IC: Yes madam I see you have paid that bill.
Me: Right, so why is it that I do not have an internet connection?
IC: It is a technical fault.
Me: What?
IC: It is a technical fault on the line madam
Me: Em, ok, what is the fault? What is the problem with my line?
IC: I dont know exactly madam that is for our IT team to deal with
Me: well when will they deal with it, I’ve had no connection for 2 weeks!
IC: It will be fixed within 24 hours
Me: But if you dont know what the fault is, how do you know it will be fixed in 24 hours?
IC: because I have removed the block from the account madam
Me: So the account was blocked?
IC: Oh no madam, there was a technical fault.
—-
Since I am moving countries, today I decided to find out what would be needed to transfer the account to a housemate. The conversation went something like this:
Me: Hello, I am moving to another country soon, and would like to transfer my account to another name, what do I need to go about that?
English Guy (???): We can’t actually do house moves at the moment I’m afraid, because of a system migration.
Me: Well I mean its not a house move, I just need to transfer the account
EG: we consider that a house move, because we can’t transfer a contract, we have to cancel it and start a new one.
Me: So you cannot cancel my contract either?
EG: Oh no, we can cancel it.
Me: But you cannot create a new one?
EG: No
Me: Can you create any contracts, or just not renewed ones?
EG: No, we can’t create any at all
Me: How long is this system migration going on for?
EG: We don’t currently know
Me: So for an indefinite period of time you can neither transfer accounts to a new house, transfer them to a new person, or set up any new customers whatsoever?
EG: Yes, thats correct.
——–
I think at this point I almost lost the will to live, and so felt compelled to terminate the conversation. What the fuck? Yes, lets allow our company to atrophy in the process of moving computer systems, despite the fact that the old one was slower and less reliable than writing things down in calligraphy, on papyrus, and sending them off via carrier pigeon
And now to try and convert my phone contract to pre-pay. Stay tuned….